tkabet Privacy Policy

tkabet ("we", "our", "platform") operates a trusted online betting and casino service for players in Bangladesh. We give the highest priority to the privacy of our users. The purpose of this privacy policy is to clearly inform you of what types of information we collect, how we use it, with whom we share it, and how you can control your information.

This policy applies to our website (tkabet.cam), mobile application and all related services. It takes effect when you register on tkabet, use your account, or receive our services.

We collect different types of information for different purposes. Details are set out below.

We collect and use your information only for specific and lawful purposes. Your information will not be used for any unnecessary or unethical purpose.

3.1 Service Operation and Account Management

We use your personal information to create, verify and manage your account. This includes processing transactions, distributing bonuses and providing VIP benefits.

3.2 Identity Verification (KYC)

We verify the identity of every user to comply with Bangladesh financial regulations and responsible gaming policies. Confirming that you are over 21 years of age is part of this process.

3.3 Security and Fraud Prevention

We monitor transactions and login activity to ensure platform security and to prevent illegal activity, fraud and money laundering.

3.4 Customer Service

When you contact us via live chat, your account information is used to resolve your issue quickly and effectively.

3.5 Responsible Gaming

By analysing your gaming behaviour, we identify potentially problematic playing patterns and provide support where needed.

3.6 Service Improvement and Personalisation

By analysing your usage patterns, we improve the platform's functionality and provide services and offers tailored to your preferences.

tkabet does not sell your personal information to third parties. However, we may share information in certain circumstances.

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete transactions.
• Identity Verification Services: Information may be shared with authorised verification service providers to complete the KYC process.
• Technology Partners: Technology service providers may have access to a limited amount of information to operate the platform.
• Legal Obligations: We may be required to disclose information as part of a court order, government directive or legal process.
• Business Changes: In the event of a company merger or acquisition, your information may be transferred to the new entity — however, the terms of this policy will remain in effect.

We use industry-standard security technologies and practices to protect your personal information.

Although we take the highest security measures, no method of transmitting or storing information over the internet can be guaranteed to be one hundred percent secure. You are therefore advised to keep your account password confidential and to remain alert to unauthorised access.

We use cookies and similar technologies to operate our platform correctly and to improve your experience.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, perform security checks and process transactions. These cookies cannot be disabled.

6.2 Performance Cookies

These cookies help us understand how users are using the platform. They help us continually improve our service.

6.3 Personalisation Cookies

These cookies are used to remember your preferences and language settings, making each of your visits more convenient.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work correctly.

We retain your information only for as long as is necessary or legally required.

• Active Account: All information is retained for as long as the account remains active.
• After Account Closure: Financial transaction records are retained for a specified period in accordance with applicable legal regulations.
• KYC Documents: Retention for a specified period is mandatory in accordance with the relevant regulations.
• Marketing Communications: If you withdraw your consent, marketing data will be deleted immediately.

As a tkabet user, you have the following rights regarding your own personal information.

tkabet strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect information from minors. Age is verified during the registration process, and if an account holder is found to be a minor, the account will be closed immediately and the relevant information will be deleted.

If you believe a minor has registered on our platform, please contact us immediately.

Our platform has connections to third-party payment gateways and game providers. These third parties have their own privacy policies, and tkabet is not responsible for their methods of collecting and using information.

We require all third-party partners to comply with appropriate data protection standards and work only with trusted partners.

If a data security breach occurs that creates a high risk to your rights or freedoms, we will:

• Notify you as soon as possible after the incident is identified.
• Clearly inform you of the nature of the breach, the likely consequences, and the steps we have taken or will take.
• Take all necessary steps to limit the damage and to prevent such an incident from occurring in the future.

We may update this privacy policy from time to time. For significant changes, we will post a notice on the platform and/or inform you at your registered email address.

Continuing to use the platform after any changes means you are considered to have accepted the updated policy. We therefore recommend checking this page regularly.

If you have any questions or comments about this privacy policy, or wish to exercise your rights, please contact us.